Technical Support

Frequently Asked Questions (FAQ)

Overhead Tube Cranes

O1: What causes a blank display on the handlebar when powered up?
O2: What is the recommended ceiling height for an OTC-3?
O3: The x-ray tube and table are positioned for 40” vertical and the table’s x-ray height switch is satisfied, but why do I experience the “table at x-ray height message?
O4: The cable hoses on my OTC-3 are splitting apart from stress. Are replacement hoses available?
O5: What is the total weight of the OTC-3 to know if my ceiling supports are adequate?

O1: What causes a blank display on the handlebar when powered up?
Two possibilities are:
1. CAN bus failure. Check if DS1 on Lock Control board is flashing as a result of this failure.
2. Bad cable connections. Check that cable connections on back of the control box handle are secured by their clasps.

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O2: What is the recommended ceiling height for an OTC-3?
The recommended height is 9’ 3”. Please refer to OTC-3 site planning for further details.

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O3: The x-ray tube and table are positioned for 40” vertical and the table’s x-ray height switch is satisfied, but why do I experience the “table at x-ray height message?
It’s possible that the rotation pot was not calibrated properly. Please check the calibration instructions for the rotation pot in the OTC-3 service manual.

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O4: The cable hoses on my OTC-3 are splitting apart from stress. Are replacement hoses available?
Actually, a vinyl wrap has replaced the hose tubing. You can order a Vinyl Wrap Retrofit Kit – part # 112-5456G1 to eliminate this problem.

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O5: What is the total weight of the OTC-3 to know if my ceiling supports are adequate?
The total weight to include the rails, bridge and tube crane assembly is 654 pounds. Adding the x-ray tube and collimator can add an approximate weight of 75 pounds depending on the x-ray tube. Please refer to OTC-3 site planning for further details.

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